Refunds & Returns

All purchases are final and cannot be returned or refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message and send your item to the address below.

Please ship your item to:

CarlineB Collection - RETURNS
11152 Westheimer Road #985
Houston, TX 77042

Damaged or Incorrect Items

In the rare occasion that your product is damaged in transit, or that you receive the incorrect item, please contact our Customer Service Team at info@carlinebcollection.com

Cancellation Policy

We do our best to ship items within 3 business days & because of this quick turnaround time, the window for cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.